Gadsden Water Works & Sewer Board

of the City of Gadsden, Alabama


Contact us

515 Albert Rains Boulevard
P.O. Box 800
Gadsden, AL 35902-0800
(256) 543-2884

Office Hours

M-F 8:00 AM - 4:30 PM


As a customer you are very important to us. Our customer service staff is dedicated to serving your needs. Our office is open Monday through Friday, 8:00 a.m, to 4:30 p.m. You may contact us during these hours by calling (256) 543-2884.


* Information related to PFC Sampling as well as PFOA & PFOS Detection is available on the Environmental Reporting page. (Updated: 10/22/2019)

* The FY2020 Chemical Quote Tabulation is now available in the "What's New" section.

* The 2018 GWWSB Consumer Confidence Report (PDF) is available in the Environmental Reporting section. (Posted: 04/10/2019)

* Press Release: Gadsden Water Works Completes GAC Treatment Facility (03/20/2019)

* The Tap Fee Schedule has been updated. (02/06/2019)

* 2018-2019 Rate Information has been posted on the Rates page. (10/09/2018)

* NEW Online Payment System (05/01/2018) : Gadsden Water Works & Sewer Board customers can now pay their utility bills online 24/7 with a credit card or debit card. This service is provided through Pay N Seconds, a third party payment processor, specializing in secure bill payment options. To make a payment through this service, simply click on Customer Login and you will be instantly directed to Pay N Seconds. If you are using this service for the first time, you will be prompted to register a new Pay N Seconds account prior to making your payment. When registering your account, you will need your CUSTOMER # and PIN from your utility billing statement. If you have more than one utility account with Gadsden Water Works & Sewer Board, Pay N Seconds allows you to add multiple utility accounts under the same login. Please register first with your main utility account.