Water, sewer, and private fire protection services of Gadsden.

Alerts

We'll post any changes here to update you by special messages & alerts.

Gadsden Water Works & Sewer Board customers can now pay their utility bills online 24/7 with a credit card or debit card.
Customer Login

This service is provided through Pay N Seconds, a third party payment processor, specializing in secure bill payment options. To make a payment through this service, simply click on Customer Login and you will be instantly directed to Pay N Seconds.

If you are using this service for the first time, you will be prompted to register a new Pay N Seconds account prior to making your payment. When registering your account, you will need your CUSTOMER # and PIN from your utility billing statement. If you have more than one utility account with Gadsden Water Works & Sewer Board, Pay N Seconds allows you to add multiple utility accounts under the same login.

Please register first with your main utility account.

GWWSB Application Service Agreement
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GWWSB Pre-Authorized Automatic Bank draft
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 Information related to the Water Assistance program offered through Community Action of Etowah County, Inc. can be found in here: Community Action of Etowah County Eligibility Requirements(PDF)


03/20/2023

Information related to PFC Sampling as well as PFOA & PFOS Detection on the Environmental Reporting page has been updated.


02/26/2024

Project 22167.00 Gadsden Water Reverse Osmosis Treatment Process bidding advertisement: Gadsden-Water-RO-Treatment-Process-Advertisement.pdf

Prequalification packages must be submitted for consideration no later than 4:00 PM local time Thursday, March 7, 2024.


03/07/2024

Our business office will be closed Monday May 27th for Memorial Day.


FAQ

Here are our most frequently asked questions.

Working Hours

Our business office hours

Monday-Friday: 8:00 AM – 4:30 PM, except holidays.
Observed Holidays

Meeting

Board 2024 meetings schedule.

JANUARY 22ND

FEBRUARY 19TH

MARCH 18TH

APRIL 15TH

MAY 20TH

JUNE 17TH

JULY 15TH

AUGUST 19TH

SEPTEMBER 16TH

OCTOBER 21ST

NOVEMBER 18TH

DECEMBER 16TH

All meetings will begin at 4:00 p.m.

Meetings hosted on-site will take place in the Robert W. Echols, Jr. executive board room

Help

Things you can do to help

Make sure the plumbing system in your home or business is in good repair and proper working order. Lead pipes and lead solder should not be used. The lead from these can leach into your water. Have all leaks repaired to prevent the wasting of water.  

City code requires that all customers have a check valve on their water service line to prevent the water in your system from running back into the public system. Section 606.1 of the International Plumbing Code requires each dwelling or business to have a customer-owned water isolation valve.  

City Ordinance 16-45 requires that all customers connected to the sanitary sewer system have a backup valve, or backflow preventer, on their sewer lateral to prevent sewage from backing up into their residence in the event of a main line surcharge or blockage. The Water Works & Sewer Board of the City of Gadsden assumes no liability for any damages which may occur due the absence or malfunction of this valve.  

Protect your pipes: Don’t pour Fats, Oils, & Grease, or flush Wipes down the drain; these products can cause clogs, which could lead to environmental impacts and/or property damage.

News

Get up to date with the latest news and updates on Gadsden Water.

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January 2024